Privacy Policy

1. Data controller

CogniTech Pte. Ltd. (UEN 201639482D), located at 1 Fusionopolis Place, #03-20, Singapore 138522, is the organisation responsible for personal data collected through cognitech.life and our client engagement channels. Contact our Data Protection Officer at [email protected] or +65 6778 4521.

2. Personal data we collect

We may collect the following categories of personal data when you interact with our website or services:

• Identity and contact data: name, email address, phone number, job title, and company name
• Enquiry data: solution preferences, team size, budget range, and messages you submit via our contact form
• Technical data: IP address, browser type, device information, and cookies (see Section 8)
• Client engagement data: project correspondence, meeting notes, and contractual records where you become a client

3. Purposes of collection, use, and disclosure

We collect and use personal data for purposes that a reasonable person would consider appropriate in the circumstances, including:

• Responding to enquiries and scheduling consultations
• Delivering cognitive enterprise AI services under contract
• Improving our website, solutions, and client experience
• Complying with legal and regulatory obligations in Singapore and applicable APAC jurisdictions
• Sending relevant business communications where you have provided consent or where permitted under the PDPA

We do not sell your personal data. We may disclose data to trusted service providers (hosting, analytics, email) bound by confidentiality and data protection obligations, and to authorities where required by law.

4. Consent and withdrawal

By submitting our contact form or accepting non-essential cookies, you consent to the collection and use of your data for the stated purposes. You may withdraw consent at any time by emailing [email protected]. Withdrawal may affect our ability to continue providing certain services.

5. PDPA rights

Under the PDPA, you have the right to:

• Request access to your personal data held by us
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications
• Request information about how your data has been used or disclosed in the past year

We will respond to valid requests within the timelines prescribed by the PDPA. A reasonable administrative fee may apply for manifestly unfounded or excessive access requests.

6. Data retention and security

We retain personal data only as long as necessary for the purposes collected, contractual requirements, or legal obligations. Enquiry data is typically retained for twenty-four months unless a client relationship is established. We implement administrative, technical, and physical safeguards including access controls, encryption in transit, and staff training aligned with ISO 27001 practices.

7. Cross-border transfers

Where personal data is transferred outside Singapore for APAC delivery or cloud processing, we ensure comparable protection through contractual clauses, vendor assessments, and data residency options discussed during engagement.

8. Cookies and analytics

Our website uses essential cookies for security and functionality. With your consent, we may use analytics cookies to understand traffic patterns. You may manage preferences via our cookie banner or browser settings. See our cookie notice on the homepage for details.

9. Updates to this policy

We may update this Privacy Policy to reflect legal or operational changes. Material updates will be posted on this page with a revised date. Continued use of our services after updates constitutes acknowledgement where permitted by law.

10. Complaints

If you have concerns about our data practices, contact us first at [email protected]. You may also lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore if the matter is not resolved satisfactorily.